Resetting a Queens NetID

Effective today (2013 August 13), Queens ITServices will provide the campus with more ways to get the job done!

Resetting a NetID will now be done through our ITServices Support Centre. Anyone with a Queen's NetID can call us, and once we have verified your identification, we will proceed to reset your password.

Ways to get your NetID Password reset:

  • Self Service Password Reset Tool: If you have provided answers to your Challenge Questions and an alternate non-Queen's email address, you can go to the Self Service Password Reset Form at, to reset your password at any time.

  • Learning Commons Desk: Come to the IT HelpDesk at the Learning Commons desk in Stauffer Library with photo ID and we will reset your password when we are available (Monday - Friday, 9 a.m. - 12 p.m. & 1 - 4 p.m.)

  • Call 36666 - NEW NEW NEW NEW!!! Any Queen's Staff, Faculty and Student can call 36666, and we will ask you some identifying questions before we reset your NetID password. (Monday to Friday, 8 a.m. - 5 p.m.)
  • ITAdmin Reps: ITAdmin Reps can submit a request to have a NetID password reset for someone in their department by calling 36666 or by filling out the form on the ITAdmin restricted resources page:

    Posted: 2013 August 13